Digital multipack invite issue



  • Yea i can totally understand you. I had simular issues with slack sms. Somethimes it is unfortnatly Just that. When i get home later tonight i Will spam the right person to get a look at it :-) lets Hope this can be resolved before alpha is released



  • This is what I am certainly hoping for. I really don't want to be left behind for Alpha. Thank you so much for all your continued help. I hope it can be resolved too!

    EDIT: Changing this into a list of things I've attempted on both issues.

    Forums: (Fixed This Issue, 3/4 to go)
    Issue: Cannot access forums due to confirmation email not being sent correctly. [FIXED 1/4]

    • Had invite sent to me.
    • Checked Inbox, Spambox - Nothing received.
    • Waited 24hrs - Nothing received.
    • Submitted tickets from both myself and Esdraphus - No feedback received.
    • 21/11: Attempted to sign-up to forum and was told to await confirmation email - nothing received.
    • 21/11: Checked Inbox, Spambox and regularly resent confirmation email after each 10m timeout period (Please remove that timeout, that's really frustrating for anyone stuck with this issue)
    • 21/11: Submitted post on forum via Esdraphus.
    • 21/11: Received feedback and support via member NoBlackThunder, ran some tests to ensure emailing system was working correctly.
    • 21/11: Confirmation email finally came through! On forums successfully now. [FIXED 1/4]

    Game Account: (Still Not Fixed)
    Issue: Cannot create an Eco Game Account due to confirmation email sending not being received by email address.

    • 21/11: Signed up to account, successfully - was told to await confirmation email (this system seems redundant in preventing people from signing up the wrong email address if it doesn't work correctly to identify the correct one to send it to but I digress)..
    • 21/11: Attempted to resend confirmation email many times (thankfully no timeout feature this time) (unsuccessful)
    • 21/11: Attempted to do this from Android Nexus Phone running Android 6.0 in 3G Environment. (unsuccessful)
    • 21/11: Attempted from same device in Wi-Fi Environment. (unsuccessful)
    • 21/11: Attempted to do this from computer in Wi-Fi Environment. (unsuccessful)
    • 21/11: Attempted again an hour later, no success. (With each time, checking inbox, spambox, and waiting)
    • 21/11: Attempted to send self recovery password link in hope that maybe that would be sent correctly and provide a backdoor way around the confirmation email system (No success, didn't receive this either).
    • 21/11 (LateEvening): Attempted to send confirmation again every 20 minutes (or so) for the last 4 hours incase there is a time it might work.
      [Still Not Fixed 1/4]

    Game: (Still Not Fixed)
    Issue: No download link available due to above issue.

    • 21/11: Awaiting resolve to above issue before I can check this issue.
      [Still Not Fixed 1/4]

    Extras: (Still Not Fixed)

    • 21/11: Awaiting resolve to above issue before I can check this issue.
      Issue: No access to art pack, dev forums, dev tag, alpha icon, etc.
      [Still Not Fixed 1/4]


  • This post is deleted!


  • Yea i Will get some one too look at



  • Thanks, gave a log by log status in one of my posts so you have a note of what I've attempted, will edit when necessary.



  • Yea for now we cant do more. I am sure the issue Will be resolved monday before the release :-). Unfortnatly my options to help you are limited since i am only a backer like you helping out on the forums. But i know John or Jeff Will help you out asap.



  • Aye, it seems a little frustrating because there really isn't anything I could do to further this and the support tickets are probably overwhelmed right now with the new release. I really don't know what to do but I thank you for all your help so far. I don't know where John or Jeff are whether they will be able to help me or when? D:

    Hopefully this can be resolved..



  • John is the ceo and a dev, Jeff is helping out John and responsible for the account system and forum. And yea on of them Will help you :-) so dont worry. Just be wait a bit, Even though waiting can be hard :-) so dont worry



  • I don't mind waiting, I'm just worried incase it isn't fixed before Alpha release :(



  • Just wanted ot chime in instead of making another thread, I'm in the same boat minus the 4 pack mines a two pack. My friend checked his email including spam multiple times, i sent in two tickets over 2 to 3 weeks.



  • Did did he only had issue with the invite mail? If you sent him an invite and he hasn't received it he can try just to create an account with the same mail you sent it to him, and his invite tier should just apply



  • Actually, to add to this point, I sent DNL's invite while it was a 2-pack, the other two got their invites after I updated to a 4 pack



  • i have created a new guide .. can you try these things first and then give me a status how it worked ? http://devforum.strangeloopgames.com/topic/95/read-this-if-you-have-account-issues



  • Btw if you havent done this yet. you can send a mail to one of those mail addresses her john@strangeloopgames.com / jeff@strangeloopgames.com



  • Sent one to Jeff@ and Support@ - just sent one to John@ as well.



  • Yeah theres a problem with our confirmation emails and support form emails not going through. Email support@strangeloopgames.com if you got trouble. We're working on a permanent fix.



  • I did email them twice but I haven't received any responses except from yourself. Hoping it can be fixed before Alpha tomorrow! ^^



  • images.jpg

    Updated all your accounts for Alpha, yay!



  • Support team got back to me and I now have access to the game which is fantastic! Still however being prompted to upgrade to 4-pack when the host of my invite (Esdraphus) and the rest of us paid for the 4-pack so I should have these features applied too, no?



  • Just been informed that's what it shows for my friends too so only thing I'm missing is my dev tag on the forums. (Was a little confused when it was prompting update) Which is not urgent but would like fixed when you get a free moment (I know it's busy at the moment). Thank you for taking all the time to resolve this issue.

    -DNL.


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