How to redeem game on steam
I want to have the game on steam, but it says it was already redeemed, but I dont have it in my library.
I got the game with a group of friends, one bought the 4 copies, and we each received one. How do I get a steam key?
Krazy_Gamer_YT last edited by
flop25 last edited by
Yep me too! That's quite annoying
alfredfr last edited by
I try to redeem too but I got an error after validate on steam website
A Database Error Occurred
Error Number: 1568
Transaction characteristics can't be changed while a transaction is in progress
SET TRANSACTION ISOLATION LEVEL SERIALIZABLE;
Line Number: 57
DjIch1 last edited by
Jep same here...
Why did they not test this before?!
Kypotan last edited by
Got the same issue, it seams that the first linking the account redeems the code and the others get the Bug.
I contacted support, 2 minutes ago.
will come back here when i get an answer.
Ligands last edited by
I just tried to link my account to steam & got a slightly different database error (something about a deadlock). The error text showed the actual key that it was trying to activate, so I tried to manually activate that in Steam & it told me that the key was already activated on a different account... Looks like someone fucked up their SQL!
I've just contacted support as well, then decided to come here to see if anyone else was having issues, so I guess I'm not alone.
Zecharian last edited by
Just got the same error about the deadlock. Saw it had the steam key shown as well in the error and when you try to redeem it, it tells me it was already redeemed by another account. Awaiting on support to reply.
Sent 2 emails to the support team. On discord, someone said something about asking an admin for resetting the link account to steam thing. Maybe it could fix things. On the other hand, would be better a fix that doesnt involve an admin.
A member of the dev team contacted me and told be there was a fix. I didnt see a difference, situation is the same.
Frederex last edited by
Ho long does it need to be fixed?
Sr_Tregras last edited by
Well, at least pre-release owners can still play the game.
shadowrider0 last edited by
Yesterday couldn't link my account to steam, nor my 3 invited friends. Created ticket with support team and they verified I had sent 3 invites and had reset my account. Upon logging into my account again, a new option to link to steam was available. Unlike some of the post i have read, mine at least did link. I have since tried to do the same with my wife's account and tried to talk my 2 other friends through it but they are stuck where I was to begin with...No option to add to steam. Guessing they will now have to create tickets unless support finds a way to resolve without admin involvement.
DareO last edited by
@shadowrider0 Where can I create a ticket for support please?
IdioticUlt1mara last edited by
I cant even find the "link to steam" section
flop25 last edited by
it seems they removed the Link to Steam section in the profile
I think they could communicate more than just saying "auth server are off" especially when you publicly release a version and communicate on it :/ !
Yep, can confirm confusion. Purchased 4-pack, sent email invites to friends, nobody could work out how to Steam it. No worries though, as long as it will be fixed, but would be nice to have read that somewhere before I went on a merry hunt to find out :)
flop25 last edited by flop25
You have the News on http://www.strangeloopgames.com/eco/#news , the forum with many sub sections and a discord!! But the only real news are on the discord
So they made a new link! Hurray!!!
They made a fix for the ppl that couldnt link their account to steam. I jumped on it. then... And got this message: "Your account already has a Steam Key, please contact support." So I go on steam to install the game... but the game is not in my library. So back to square one. Still not working.