Just bought game and having problems....



  • I bought the game with my Visa and was sent an email with client and server download links.. they were different versions so I could not connect to myself.. Have not tried to connect to public server cause I bought this for me and my family to play on my LAN... I also did not receive a game key but I already sent an email to support for that....

    I searched through the forum and found how to locate the same client and server .zip and after that I was able to connect to my server, but... Now my main problem is my character spawned at the bottom of the world and I somehow need to commit suicide or some way to get top side.. I deleted and unzipped my client again, but upon connecting to the server I am still at bottom of world..

    Can someone tell me how I can fix this?



  • try /unstuck this command should take you above everything and put you on level ground



  • I did try /unstuck and it only makes my guy jump about a foot in the air then back.. otherwise I decided to do a bit of exploring and I swam all the way up in this body of water and once I got to the top.. at least the world was color (down below its all faded), but there was no land.. the trees were just hanging in the air...

    So.. I guess my server is corrupt.. I found in the server window where I can re-generate, but once I did that then it got up to 100% of one thing but then it crashed at 2% of something else.. I didn't get to see what it said as it went to fast then it closed..

    Any ideas what I should do? The server and client I'm using is "EcoServer/EcoPC v.05.6-Alpha-Staging-21f43d75. These I found from another forum post.. The client and server on the email I was sent are not the same version so I couldn't use those at all.



  • When you buy the game from the official site you do not get download links. You get told to get the download from your Eco Account on the Official site. Where did you buy this from? You need to contact support@strangeloopgames.com



  • @rentechd said:

    When you buy the game from the official site you do not get download links. You get told to get the download from your Eco Account on the Official site. Where did you buy this from? You need to contact support@strangeloopgames.com

    I am sorry to tell you but you are wrong.... I did buy the game from the official web site.. and I did get an email from strangeloop that had the client, tutorial, wiki and forum links as i said I did... I will copy/paste what the email said.. The only thing that's not pasting is the actual links for "download the game', 'tutorials on youtube', 'wiki', 'website', 'forum and 'support team'... but I will past those individually at the bottom. The email did not have my game key though.. but I already sent an email to support for that.

    Strange Loop Games support@strangeloopgames.com via amazonses.com
    2:38 PM (6 hours ago)

    to me
    Thanks for joining the Eco community.
    Login to your account to 'download the game'
    For basic game instructions, check out 'tutorials on YouTube' or our 'wiki'
    In-depth game instructions and videos can be found on our 'website' (on the right side of the blog)
    If you have any questions check the 'forum' or email our 'support team'.

    Thanks again and please enjoy Eco.

    "download the game" = https://ecoauth.strangeloopgames.com/login
    "Tutorials on youtube" = https://www.youtube.com/results?search_query=eco+game+tutorial
    "wiki" = http://eco.gamepedia.com/Getting_Started_(V-Alpha_4)
    "website" = http://www.strangeloopgames.com/eco/
    "forum" = http://ecoforum.strangeloopgames.com/
    "support team" = support@strangeloopgames.com



  • You should have received now a reply to your support mail ;)


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